Contact Us | FAQ
Why do you import your wallets from Argentina?
We strive to use the best leather for our products while supporting the reduction of wasteful practices in the leather industry. Argentina is the 7th largest national producer of leather but is the second largest leather supplying nation to the UK, by dedicated land area. Argentina has been named as suffering one of the highest rates of deforestation and, with sufficient mindfulness of our own impact, our products can do their part to reduce the demand to further accelerate that damage.
Where are your wallets manufactured?
Our leather is produced by a small independent supplier, Vacavaliente, in Buenos Aires. Vacavaliente are a certified B Corporation, meeting the high standards of social and environmental responsibility, public transparency, and they have a legal accountability to balance profit and purpose. This certification can be found here.
How are orders shipped?
All orders are shipped using the Royal Mail First Class service.
How long will it take for my order to arrive?
We endeavour to ship all orders within 48 hours using First Class post and estimate that almost all orders will arrive within 4 working days of placing the order.
Can I recycle the product packaging?
All of our packaging, apart from the foam insert, can be widely recycled! We are working hard to find a suitable recyclable solution to replace the foam at this time.
How can I return my order?
Please contact us by emailing us at email@example.com or by using the form on this page. Please include “RETURN” in the subject line and your order details in the message box. Thank you!
At Fenix Leather, we value not only the quality of our products, but also the importance of customer service. As such, if you have any questions or feedback, please don't hesitate to email us at firstname.lastname@example.org or complete the following form: